Frequently Asked Questions

Find answers to common questions about our social media management services, pricing, and approach.

Getting Started

How do I get started with YYC Social?

Getting started is easy! Simply fill out our contact form. We'll schedule a free consultation to discuss your business goals, current social media presence, and which plan best fits your needs. Once you choose a plan, we can typically start within 1-2 weeks.

What information do you need from me to begin?

We'll need access to your social media accounts, your brand guidelines (if available), logo files, any existing content you'd like us to use, and information about your business, target audience, and goals. Don't worry—we'll guide you through everything during onboarding.

How long does the onboarding process take?

Our onboarding typically takes 1-2 weeks. This includes our initial strategy session, account audit, content planning, and setting up our systems. We want to ensure we fully understand your brand before we start posting on your behalf.

What if I already have social media accounts?

Perfect! We can take over management of your existing accounts. We'll audit your current presence, develop a growth strategy, and seamlessly transition management to ensure continuity for your followers. We'll work with what you've built and take it to the next level.

Services & Platforms

Do you create video content, reels, or TikTok videos?

No, our focus is exclusively on static content creation. We design beautiful graphics, source professional images, write engaging captions and hashtags, and publish all static posts to your accounts. We do not offer video production, on-site filming, reels editing, or any video-related services.

What exactly is included in your content creation?

Every post includes custom-designed graphics, professionally sourced stock images, engaging captions optimized for your brand voice, and strategic hashtags for maximum reach. All content is reviewed and approved by you through our internal platform before posting. We specialize in static posts only—no video content.

What platforms do you manage?

We manage 20+ social media platforms including Instagram, Facebook, TikTok, LinkedIn, Twitter, YouTube, Pinterest, Google My Business, and more. We customise our approach based on where your target audience is most active and which platforms will deliver the best ROI for your business.

Can I see content before it is posted?

Absolutely! We provide a content calendar for your approval before any posts go live. You'll have full visibility and control over what gets published to your accounts. We typically send calendars 1-2 weeks in advance so you have plenty of time to review and request any changes.

What makes YYC Social different?

We specialise in the Calgary market and understand local audiences. Unlike larger agencies, you'll work directly with our senior team members—not junior staff or outsourced freelancers. We focus on authentic, manual growth strategies with no bots or fake followers. Plus, we have no long-term contracts, so we earn your business every month.

Pricing & Contracts

Do you require long-term contracts?

No! We believe in earning your business every month. All our plans are month-to-month with no long-term contracts required. You can cancel anytime with 30 days' notice. We're confident in the value we provide, and we want you to stay because you love our work, not because you're locked in.

Can I upgrade or downgrade my plan?

Yes! You can change plans anytime. If you upgrade, changes take effect immediately. If you downgrade, changes take effect at the start of your next billing cycle. As your business grows or your needs change, we'll make sure you're on the right plan.

Are there any setup fees?

Nope! We don't charge any setup fees or hidden costs. The price you see is the price you pay. Your monthly fee covers everything: strategy, content creation, posting, community management, and reporting.

Do you offer discounts for yearly payments?

Yes! When you pay annually, you save 20%—that's 2 months free! It's a great way to lock in savings if you're committed to growing your social media presence long-term.

Results & Reporting

How quickly will I see results?

Most clients start seeing engagement improvements within the first month. Significant follower growth typically occurs within 3-6 months, as building an authentic, engaged audience takes time. We provide monthly reports so you can track progress every step of the way. Remember, we focus on quality over quantity—real followers who actually care about your business.

How do you measure success?

We track key metrics including follower growth, engagement rate (likes, comments, shares), reach, impressions, website traffic, and conversions. You'll receive detailed monthly reports with insights and recommendations for continuous improvement. We don't just report numbers—we explain what they mean for your business.

What kind of growth can I expect?

While results vary by industry and starting point, our clients typically see 50-150% growth in engagement within the first 6 months, along with steady follower growth. We focus on attracting your ideal customers rather than vanity metrics. Quality followers who engage with your content and become customers are far more valuable than thousands of fake followers.

Do you guarantee specific results?

We can't guarantee specific numbers because social media depends on many factors (your industry, competition, budget, etc.). However, we do guarantee our best effort, strategic approach, and professional quality. If you're not satisfied, you can cancel anytime with 30 days' notice—no questions asked.

Calgary-Specific

Why should I choose a local Calgary agency?

Local expertise matters! We understand Calgary's unique market, seasonal trends, local events (like Stampede!), and community culture. We know which neighbourhoods resonate with different audiences, local competitors in your space, and how to create content that connects with Calgarians specifically.

Do you only work with Calgary businesses?

While we specialise in Calgary businesses and have deep local expertise, we also work with clients throughout Alberta and across Canada. Our local knowledge is particularly valuable for businesses targeting Calgary customers, but our social media strategies work anywhere.

Can you help with local events and partnerships?

Absolutely! We can help promote your participation in local Calgary events, create content around community involvement, and even facilitate partnerships with other local businesses or influencers when it makes strategic sense.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help. Get in touch and we'll answer all your questions.